Policy and Strategy

ISO9000:2000 Requirements

BEM Requirements

Common Requirements and Approaches

Indications that it's working

Associated Business Processes 12 (Closest fit to Business Process Classifications from The Best Practice Club)

ISO9000:2000 Policy and Strategy

• Policy
• Objectives
• Planning
• Quality Management System
• Management Review

Business Excellence Model & Policy and Strategy

Common Requirements

Indications that it's working

• Senior Management Quality Review
• Performance measured against competitors
• Customer concerns influence policy & strategy
• Quality Policy is more than words